Contact Us About An Order
If you have experienced a problem with an order, we love to cheerfully help you resolve the issue as soon as possible! We ask that you please ask nicely.
If you are having trouble downloading the e-books, or you did not receive your download email, please refer to the information here on our Download Help Page FIRST, as most common issues are answered here and you can often get the problem resolved faster.
We are happy to re-send your download links within 30 days after your original order. We cannot re-send links after 30 days.
If you did not receive your order confirmation or have a question about tracking your order, please refer to our Order Help page here.
Please read our Refund Policy here before contacting us about a refund.
Please add [email protected] to your whitelist or safe senders list to make sure you can receive our response. You can find instructions about adding us to a whitelist here.
We respond promptly to all messages about orders. We normally respond within 1-2 business days. If you don’t receive a response from us, please check your spam filter and/or spam mailbox. Our business hours are Mon.-Fri. 9 a.m. to 5 p.m. Mountain Time
If you use a spam filtering service, please add [email protected] to your white list or approved senders list. We DO NOT respond to automatic verification messages from companies designed to intercept spam for you as some of those messages are from spammers attempting to send us more spam.
If you prefer, you can also contact us by mail:
Tawra Kellam
Living On A Dime
P.O. Box 6837
Sheridan, WY 82801